Privacy Policy
Effective Date: August 9, 2026
At True Dose Care, available through www.truedosecare.com, we respect the privacy of our customers and are committed to handling personal and prescription-related information responsibly. This Privacy Policy explains how information may be received, used, protected, and processed when you visit our website, communicate with us, or place an order for medicines.
By using www.truedosecare.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
1. Information We Receive From Customers
True Dose Care is an online pharmacy serving customers in India and, where legally permitted, customers in other countries. When a customer wishes to purchase a medicine, we may need certain information to process and fulfill the order. Depending on the nature of the order, this may include the customer's name, contact details, delivery information, order details, and information necessary to communicate regarding the purchase.
For medicines that require a prescription, we may request a valid prescription before the order can be processed. Prescription information is reviewed for the purpose of determining whether the requested medicine can be supplied in accordance with applicable requirements. We do not intend to collect information that is unnecessary for processing an order, verifying a prescription, communicating with the customer, or fulfilling our legitimate business and legal responsibilities.
2. Prescription Verification and Medical Information
Certain medicines may only be supplied after appropriate prescription verification. When a prescription is requested, the customer may provide a prescription or related information for review.
Prescription information is used primarily to verify that the requested medicine is supported by a valid prescription and to help us process the corresponding order. Access to prescription-related information is limited to people or service providers who reasonably need the information to perform their responsibilities.
True Dose Care does not use prescription information for unrelated advertising or promotional purposes merely because the information was provided for prescription verification. Customers should ensure that prescriptions and other information supplied to us are accurate, current, and lawfully provided.
3. How We Use Information
Information received through www.truedosecare.com may be used to process and fulfill medicine orders, verify prescriptions where required, communicate with customers about orders, arrange shipment and delivery, respond to customer questions, maintain appropriate transaction records, prevent fraudulent or unauthorized activity, comply with applicable laws and regulatory requirements, and protect the security and integrity of our website and services.
We do not sell customer information as a source of revenue. We also do not intentionally use prescription information for purposes unrelated to the transaction or service for which it was provided.
4. Order Processing, Payment and Delivery
When an order is placed, information necessary to complete the transaction may be shared with appropriate third-party service providers involved in payment processing, order fulfillment, shipping, delivery, website operation, or technical support.
These service providers are expected to use information only as necessary to perform the services provided to True Dose Care and, where applicable, to maintain appropriate confidentiality and security.
Customers should understand that delivery companies, payment providers, technology providers, and other necessary service partners may process limited information required to complete their respective services.
5. Cookies and Website Technologies
Our website may use cookies, server logs, analytics tools, or similar technologies to maintain website functionality, improve performance, understand general website usage, and help protect the website from unauthorized activity.
Cookies may allow the website to recognize a browser or maintain certain website functions. Customers may be able to control cookies through their browser settings; however, disabling certain cookies may affect the functionality of parts of the website.
6. Information Security
True Dose Care takes reasonable administrative, technical, and organizational measures to protect information handled through www.truedosecare.com against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, online transmission, database, or electronic storage system can be guaranteed to be completely secure. Customers should therefore avoid sending unnecessary sensitive information through unsecured communication channels.
If we become aware of a security incident affecting information under our control, we will take appropriate steps based on the nature of the incident and applicable legal requirements.
7. Sharing and Disclosure of Information
True Dose Care does not ordinarily disclose customer information to unrelated third parties for their own marketing purposes.
Information may nevertheless be disclosed when reasonably necessary to process an order, verify a prescription, arrange delivery, process payments, maintain website operations, provide customer support, prevent fraud or misuse, protect our rights and property, or comply with applicable legal, regulatory, judicial, or governmental requirements.
Where disclosure is legally required, we may provide the information requested by an authorized authority in accordance with applicable law.
8. International Orders and Cross-Border Processing
True Dose Care serves customers in India and may also serve customers in other countries where the sale, shipment, importation, and use of the relevant medicine are legally permitted.
When an order involves another country, information necessary to process and deliver the order may be handled across borders by appropriate service providers. Customers are responsible for ensuring that medicines ordered for delivery to their country are permitted under the laws and regulations applicable to them.
Additional documentation, prescription verification, customs information, or other information may be required depending on the destination and the nature of the order.
9. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was obtained, including order processing, prescription verification, customer support, accounting, fraud prevention, dispute resolution, security, and compliance with applicable legal or regulatory obligations.
The length of time information is retained may therefore vary depending on the type of information and the circumstances in which it was collected.
When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with our internal procedures and applicable requirements.
10. Customer Rights and Requests
Depending on the customer's location and applicable law, customers may have rights relating to their personal information, including the ability to request access to certain information, request correction of inaccurate information, ask questions about how information is handled, or request deletion where legally available.
Because prescription and order records may sometimes need to be retained for legitimate business, safety, legal, accounting, or regulatory reasons, we may not always be able to immediately delete every record requested by a customer.
Customers who wish to ask about information associated with their account or order may contact True Dose Care through the contact details provided on www.truedosecare.com.
11. Children's Privacy
Our website and services are intended for adults who are legally permitted to purchase medicines and place orders. We do not knowingly seek to collect personal information from children for the purpose of independently purchasing medicines through our website.
If we become aware that information has been submitted by a child in circumstances where such collection is not appropriate, we may take reasonable steps to remove or address that information.
12. Third-Party Websites and Services
Our website may contain links to external websites, payment services, shipping services, or other third-party platforms. Those third parties may maintain their own privacy policies and terms.
True Dose Care is not responsible for the privacy practices, security, content, or policies of external websites that we do not control. Customers should review the privacy policies of third-party services before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, legal requirements, or information-handling procedures.
When changes are made, the updated version will be posted on www.truedosecare.com with a revised effective date. Customers are encouraged to review this page periodically to remain informed about how information is handled.
14. Contact True Dose Care
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact True Dose Care through the contact information available on www.truedosecare.com.
Website: www.truedosecare.com
True Dose Care is committed to treating customer information with care, maintaining appropriate confidentiality, and using information responsibly for legitimate pharmacy, order-processing, prescription-verification, delivery, security, and legal purposes.