Frequently Asked Questions
Welcome to True Dose Care. The following frequently asked questions provide general information about ordering prescription medicines, prescription verification, payments, shipping, international orders, returns, refunds, and medicine safety through www.truedosecare.com.
If you have a question that is not answered below, please contact True Dose Care through the contact information available on our website.
1. What is True Dose Care?
True Dose Care is an online pharmacy platform available through www.truedosecare.com. We provide customers with access to prescription medicines and related pharmacy products, subject to applicable prescription, safety, availability, and legal requirements.
2. Does True Dose Care sell prescription medicines?
Yes. True Dose Care focuses on prescription medicines. Where a valid prescription is required, customers must provide the appropriate prescription before the order can be approved and shipped.
3. Do I need a prescription to order medicine?
If the medicine requires a prescription under applicable requirements, a valid prescription must be provided before the order can be processed. True Dose Care may request prescription information or a copy of the prescription for verification.
4. How does prescription verification work?
After an order is submitted, True Dose Care may request a valid prescription. The prescription is reviewed to determine whether it appears appropriate and valid for the requested medicine. Orders may be delayed or cancelled if the prescription cannot be verified or does not satisfy applicable requirements.
5. What happens if my prescription is not valid?
If a required prescription is missing, expired, unclear, incomplete, altered, or otherwise cannot be verified, the order may not be approved or shipped. If payment has already been received, any eligible refund will be handled according to our applicable refund procedures.
6. Can I order prescription medicine without providing a prescription?
No, not where a prescription is legally required. True Dose Care requires the appropriate prescription before processing eligible prescription-medicine orders.
7. Can I use someone else's prescription?
Customers must provide prescription information that legitimately corresponds to the intended patient and medicine. Do not submit a prescription belonging to another person unless you are legally authorized to act on that person's behalf and the prescription is applicable to the order.
8. Can I submit an altered or expired prescription?
No. Customers must provide genuine and current prescription information. Altered, fraudulent, expired, or otherwise invalid prescriptions may result in order cancellation and may be reported where required by applicable law.
9. How do I place an order?
Customers can browse available products on www.truedosecare.com, select the required product and quantity, provide the requested order information, and submit the order. Where required, the prescription must be provided for review before the order can be approved for shipment.
10. Is my order automatically accepted after I submit it?
No. Submitting an order does not necessarily mean that it has been accepted. Orders may remain subject to product availability, payment confirmation, prescription verification, address verification, and applicable legal or shipping requirements.
11. Can True Dose Care cancel an order?
Yes. An order may be cancelled or declined when a required prescription cannot be verified, payment cannot be confirmed, the product becomes unavailable, the destination has applicable restrictions, the delivery information is insufficient, or another legitimate reason prevents lawful or safe fulfillment.
12. Can I cancel my order?
Customers may contact True Dose Care to request cancellation before dispatch. However, cancellation cannot always be guaranteed once an order has entered processing, packing, fulfillment, or shipping.
13. How can I check my order status?
Order-status information may be provided through the communication method associated with your order. Customers may also contact True Dose Care using the contact information available on www.truedosecare.com.
14. Where does True Dose Care ship?
True Dose Care serves customers in India and may provide international delivery where the medicine, shipment, and destination are legally permitted. Availability of international shipping may vary depending on the destination country and applicable regulations.
15. Do you ship prescription medicines internationally?
International orders may be accepted where legally permitted. Medicine importation rules differ between countries, and customers are responsible for ensuring that the medicine they order is permitted in their destination country.
16. Are international orders subject to customs?
International shipments may be subject to customs inspection, import requirements, taxes, duties, documentation requirements, or other procedures imposed by the destination country. These requirements are outside our direct control.
17. Who is responsible for customs duties and import charges?
Unless specifically stated otherwise, customers are responsible for customs duties, taxes, import charges, or other fees imposed by the destination country. Customers should check their local requirements before placing an international order.
18. How long does delivery take?
Delivery times can vary depending on the destination, shipping method, courier operations, customs processing, public holidays, weather, regulatory checks, and other circumstances. Any delivery timeframe provided by True Dose Care should generally be considered an estimate unless expressly stated otherwise.
19. What if my shipment is delayed?
Customers should contact True Dose Care if a shipment appears significantly delayed or has not arrived within the expected delivery period. We may investigate the shipment with the relevant courier or delivery provider.
20. What if my package arrives damaged?
If your package arrives damaged, opened, leaking, or appears to have been tampered with, contact True Dose Care as soon as possible. Photographs of the package, shipping label, and product may be requested to help investigate the issue.
21. What if I receive the wrong medicine?
Do not use a medicine that you believe is different from what you ordered. Contact True Dose Care promptly and provide the relevant order information. We may request photographs or other information before determining whether a replacement or refund is appropriate.
22. What if an item is missing from my order?
Contact True Dose Care as soon as you notice that an item is missing. We may review the order, packing information, shipment details, and delivery records before determining the appropriate resolution.
23. Can I return prescription medicines?
For safety and quality reasons, correctly supplied prescription medicines are generally not eligible for return simply because a customer changes their mind or no longer requires the medicine. Returns may be considered in specific circumstances such as an incorrect or damaged shipment, subject to applicable requirements.
24. When may I be eligible for a refund?
A refund may be considered when an eligible order is cancelled before dispatch, an order cannot be fulfilled, an incorrect product is supplied, or a product is damaged due to an issue associated with fulfillment or transportation. Refund eligibility depends on the circumstances of the individual order and applicable law.
25. Are opened or used medicines refundable?
Generally, opened, used, altered, improperly stored, or damaged medicines cannot be accepted for return or refund because their condition and handling can no longer be reliably controlled.
26. How are approved refunds processed?
When a refund is approved, it will generally be processed through the original payment method where reasonably possible. The time required for the funds to appear may depend on the payment provider, bank, card issuer, or other financial institution.
27. Are shipping charges refundable?
Shipping charges, transaction fees, customs charges, taxes, and third-party service fees may not always be refundable. Refund treatment depends on the circumstances of the order and applicable law.
28. What payment methods do you accept?
Available payment methods may vary depending on the customer's location and the payment options displayed during checkout. Customers should use only the payment methods and instructions provided through the official True Dose Care website or authorized payment channels.
29. Is my payment information secure?
True Dose Care takes reasonable measures to protect information associated with transactions. Where third-party payment providers are used, payment information may be processed according to their respective security practices and policies.
30. Can I get medical advice from True Dose Care?
Information provided on our website is intended for general informational purposes. It should not replace professional medical advice, diagnosis, or treatment. Customers should consult a qualified doctor or pharmacist regarding their individual medical needs.
31. Can I change the dosage of my medicine based on information on your website?
No. Customers should not change the dosage, frequency, or duration of a prescription medicine based solely on information found on our website. Always follow the instructions provided by your qualified healthcare professional and the medicine's approved labeling.
32. What should I do if I experience a problem after taking a medicine?
If you experience an unexpected, severe, or concerning reaction after taking a medicine, seek appropriate medical attention promptly. Medicine-related concerns should be discussed with a qualified healthcare professional.
33. Can I purchase medicine for another person?
Orders for another person should only be placed when you are legally authorized to do so. Where a prescription is required, the prescription must legitimately correspond to the intended patient and requested medicine.
34. How does True Dose Care protect prescription information?
Prescription information is handled for purposes such as prescription verification, order processing, customer support, safety, and legal compliance. Access may be limited to people or service providers who reasonably need the information to perform their responsibilities.
35. Does True Dose Care sell customer information?
True Dose Care does not sell customer information as a source of revenue. Information may be shared when reasonably necessary for order processing, prescription verification, payment processing, shipping, website operations, customer support, security, or legal compliance.
36. Is my personal information protected?
True Dose Care takes reasonable administrative, technical, and organizational measures to protect information handled through www.truedosecare.com. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
37. Can I use information on your website as a substitute for a doctor?
No. Product descriptions and educational information on www.truedosecare.com are not intended to replace individualized medical advice. A qualified healthcare professional should be consulted for diagnosis, treatment, dosage, interactions, contraindications, and other medical decisions.
38. What happens if my country does not allow a medicine to be imported?
Customers are responsible for understanding the laws applicable to medicines in their destination country. If a medicine cannot legally be imported, the shipment may be delayed, refused, returned, or otherwise affected by customs or regulatory authorities.
39. Can an international order be stopped by customs?
International shipments may be inspected or held by customs or other regulatory authorities. True Dose Care cannot guarantee that customs authorities will release a particular shipment. Customers should understand their destination country's import requirements before placing an order.
40. How can I contact True Dose Care?
If you have questions about an order, prescription verification, shipping, payment, returns, refunds, or our medicines, please contact True Dose Care using the contact information available on our website.
Website: www.truedosecare.com
True Dose Care is committed to providing a transparent, responsible, and customer-focused online pharmacy service while maintaining appropriate prescription, safety, privacy, and order processing practices.